Refund policy

REFUND POLICY

Last Updated: January 6, 2026

Bonboni Pastries, Bakery and Confectionery Company

Thank you for shopping at Bonboni. We are committed to providing you with the freshest, highest-quality pastries and baked goods.

1. PERISHABLE PRODUCTS

All our products are fresh, perishable baked goods made to order. Due to the nature of our products:

  • We cannot accept returns of food items once they have been delivered
  • All sales are final once the order leaves our premises
  • We do not offer refunds for change of mind or preference

2. QUALITY GUARANTEE

We stand behind the quality of our products. If you receive an order that is:

  • Damaged during delivery
  • Incorrect (wrong items or missing items)
  • Not fresh or of poor quality
  • Not as described

Please contact us immediately at 25420000 / 25427777 within 2 hours of delivery.

3. REFUND ELIGIBILITY

Refunds or replacements will be provided in the following cases:

  • Damaged products: Items damaged during delivery (with photo evidence)
  • Wrong order: You received items different from what you ordered
  • Missing items: Items are missing from your order
  • Quality issues: Products are stale, spoiled, or not fresh (with photo evidence)

4. NON-REFUNDABLE SITUATIONS

We cannot offer refunds or replacements for:

  • Change of mind after delivery
  • Incorrect address provided by customer
  • Customer unavailable to receive delivery (unless rescheduled)
  • Products that spoil due to customer's delayed receipt or improper storage
  • Taste preferences or subjective dissatisfaction
  • Orders placed incorrectly by the customer

5. HOW TO REQUEST A REFUND

If you believe you are eligible for a refund:

  1. Contact us immediately at 25420000 / 25427777 within 2 hours of delivery
  2. Provide your order number
  3. Explain the issue clearly
  4. Provide photo evidence if applicable
  5. Our team will review and respond within 24 hours

6. REFUND METHOD

Approved refunds will be processed as:

  • Replacement: We will deliver replacement items at no additional cost
  • Store credit: Credit toward your next order
  • Full refund: Refund to your original payment method within 5-7 business days

The refund method will be determined based on the nature of the issue.

7. CANCELLATIONS

  • Orders can be cancelled free of charge if cancelled within 15 minutes of placing the order
  • Orders cannot be cancelled once preparation has begun
  • For cancellation requests, call us immediately at 25420000 / 25427777

8. ALLERGIES AND DIETARY RESTRICTIONS

  • Please inform us of any allergies or dietary restrictions before placing your order
  • We cannot guarantee a completely allergen-free environment
  • We are not responsible for allergic reactions if allergen information was not provided at time of order

9. CONTACT US

For refund requests or questions:

  • Phone: 25420000 / 25427777
  • Address: Kuwait - Al Qusour - Block 5
  • Email: banboni.fatayer@gmail.com

10. POLICY CHANGES

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and effective immediately.

By placing an order with Bonboni, you acknowledge and agree to this Refund Policy.